How we work with your insurance company
The billing staff at Princeton Community Hospital will file insurance claims on your behalf. To help us give you the best service possible, please:
- Present your insurance card at time of registration.
- Review your insurance carrier’s requirements for pre-certification and/or pre-authorization prior to your visit. Insurance carriers often reduce benefit payments if their protocol is not followed.
- Be prepared to pay for costs not covered by your insurance plan. Those costs will be billed to you after the insurance company has paid its share.
Should an account balance not be resolved in a timely manner based on our claim filed with your insurance company, a member of one of our specialized insurance follow-up teams will work with you and the insurance company to resolve payment.
Once all appropriate follow-up efforts have been made, and if there is any balance due, statements may process to you for final resolution of the account.
In addition to your hospital bill, you may receive a professional bill from other providers involved in your care. This may include attending physicians, ER physicians, radiologists, pathologists, anesthesiologists and other providers.
Where to locate us
From the main entrance to the hospital
The Patient Financial Services office is located on the 1st floor of the main entrance of the hospital
For billing inquiries: (304) 487-7566
For credit card payments: (304) 487-7268
8:00 a.m. to 4:30 p.m. Monday through Friday.
Pay your bill online
Online bill payment: Click here