PCH Patient Portal

Princeton Community Hospital offers secure access to patient medical information through our Patient Portal as a service to patients who wish to view parts of their medical records.

Beginning July 1, 2019, both Princeton Community Hospital and Mercer Medical Group Affiliate patients may access their medical record through the Patient Portal thanks to EXPANSE, our new electronic health record (EHR) designed to create a more seamless, efficient, and unified experience for the patient.

West Virginia Code for releasing patient information and Health Insurance Portability and Accountability Act (HIPAA) regulations will be maintained throughout the Portal Access procedures. Patients or their legal guardians can enroll in the Patient Portal if they agree to follow the terms and conditions spelled out on the enrollment form and if they have a valid e-mail address.

Patients and/or legal guardians accessing their records through the Patient Portal may view, print, and/or forward their medical record information. The Patient Portal will be available 24/7 after the patient has registered to use the site. Patients may view their own records, and they may also view the medical records of a family member if the family member has given them permission to do so. This is called “Proxy Rights.”

The Patient Portal is not intended to help diagnose a medical condition, provide any sort of treatment advice, or emergency help. If you are experiencing a medical emergency, you should be seen by the Emergency Department or you should call 911. Diagnosis can only be made and treatment provided after the patient has seen a doctor.

Sensitive subject matters such as pregnancy, sexually transmitted diseases, and certain other conditions are not appropriate for the Patient Portal. Parents will be able to view their minor children’s records up to their child’s 12th birthday, provided they are legally authorized. Parents will still be allowed to request copies of their child’s records after this age by coming to the Health Information Management Department (HIM) and completing a Request of Information Form.

You as the patient may want to authorize a “Proxy.” That is a person given permission by you to act on your behalf to view your medical records. A proxy access is granted for three patient types:

1). Parents or legal guardians of minors up to the age of 12

2). Parents or legal guardians for patients with mental or physical impairments

3). Adult to adult patients

The person authorized to have proxy access to your records is not covered under HIPAA and is not subject to federal health information privacy laws. If that person intentionally or unintentionally discloses health information about you, that information might no longer be protected by privacy regulations.

Patients requesting enrollment to access their records or to name or be named as a proxy, must follow these guidelines:

• Patients must provide an e-mail address when they are being registered.
• Patients must complete a Portal Registration Form.
• Patients may grant Proxy access to another individual by completing a Portal Registration Form-Proxy section.
• Patients will receive a one-time login access by e-mail. They must then change their login and password for security.
• Patients may receive assistance with accessing the Patient Portal by either calling the HIM department, 304.487.7257, Monday-Friday, 8:00 a.m. – 4:30 p.m. or by e-mailing privacy.officer@pchonline.org.
• Parents requesting access to their minor children’s records by proxy, must be reviewed and approved by HIM. HIM staff will review the minor child’s records to ensure there are no restrictions ordered by the court system. Parents will receive login information by e-mail after the review has been completed.
• Patient Portal accounts may be closed for the following reasons:
• Patient’s request for deactivation
• Patient ends care
• Patient violates the terms of use
• Patient dies

The links below will not work if you are attempting to access them from within Princeton Community Hospital using the hospital’s WiFi network. You must be off the hospital premises or off their WiFi network in order to access the Patient Portal.

If you have already been enrolled in the Patient Portal while a patient at PCH, click here to login to the Patient Portal.

If you were not previously enrolled in the Patient Portal while a patient at PCH and would like to self-enroll, click here to login to the Patient Portal. Your e-mail address must already be on file for you to self-enroll. If you did not provide your e-mail address while being registered, please call HIM department, 304-487-7257, Monday-Friday. 8:00 a.m. – 4:30 p.m. and provide your e-mail address. Your e-mail address will be added to your account information. Once this information is added, you can self-enroll at your convenience.

ADA/WCAG Compliant – ADA (Americans with Disabilities Act)/WCAG (Web Content Accessibility Guidelines). The WCAG link is a text only version of the Patient Portal that allows patients with certain disabilities to more easily and access their health care data on the portal. Please click here for the WCAG link.

Click to view our helpful Patient Portal self-enrollment video!

Thank you for your interest in the Patient Portal.